IT Asset Management (ITAM)
We offers IT Asset Management services that help you manage your business inventory, software, licensing, hardware support and contract tracking, among others. Expert IT Asset Management from vTechnology helps you maximize your business IT portfolio so as to improve utilization, minimize costs, meet audit and regulatory standards, support organisational change and projects, and align IT asset costs to actual services.
vTechnology Incident Management streamlines the process of restoring service following an unplanned disruption. Aligned with ITIL’s IT service management (ITSM) best-practice framework, vTechnology ITSM will help you to improve both the efficiency and effectiveness of your service desk and IT operations.
Proactive Systems Monitoring
vTechnology offers support for your system by actively monitoring and reporting on the health of your system ensuring your system is running at peak efficiency. vTechnology understands how important it is to keep your business systems running and users productive. Our proactive system monitoring allows our help desk coordinators, technicians, and management to dynamically monitor and manage your system.
Troubleshooting & Remote Assistance
For many business owners, maintaining an in-house IT support team is not always ideal and practical because of limitations in size, capability, availability and operations. This, of course, does not mean that your organisation should not get quick, efficient and reliable support for your day-to-day IT concerns.
IT Risk Assessment
For an enterprise faced with multiple compliance requirements as well as the changing security needs of the business, risk is both a four-letter word and an opportunity. Risk assessments serve as the foundation for a strategic approach to compliance while helping to create an effective long-term risk management program.
IT Applications are at the heart of your business. They are the core of what drives your organization, keeps mission critical functions running and they need to be available and up to date at all times. We take care of maintenance, implementation, configuration, and administration of the applications you need to stay ahead of today’s competitive business landscape.
Data is one of the most mission-critical components of your business, and you want to ensure that it’s always available when you need it. No matter how fast your business grows and evolves, we’ll make sure that you always have the right solution for your capacity and performance needs.
Preventive Maintenance (Security/Update)
The best way to deal with problems is to stop them from happening in the first place. That's where preventative maintenance comes in. A good preventative maintenance program incorporates a comprehensive backup plan, measures to secure the system against malicious exploits, periodic hardware and software maintenance, and steps to maintain general system tidiness.